Personally, I hate it. Most of my laptops are non touch: thinkpads, dells. .Even when ram price drops and i could afford the Framework, i would only go for the non pro 13 version. For the ones that came with touchscreen, I disabled it if i can.
Touchscreen just doesnt work for me on a laptop. If i want a touchscreen then i use my tablet or phone.
Four years without noticing? That’s a funny story, and something I’d definitely do too. They change our laptops every few years so you might have never noticed at my job.