Subscription providers will be required to inform customers what they're signing up for, obtain customer consent, and provide clear mechanisms to cancel.
Recently had to cancel Xfinity. Had to wait for a text chat so I could schedule a cancellation appointment. They didn’t call at the requested time. I called instead to make an appointment for them to call me back.
30 minutes of waiting and questions about what it would take to retain me as a customer or who could take over my account. I told them up front that Xfinity isn’t available at my new address but they had to ask all the questions anyway.
All of this nonsense meant I was 6 days into the billing cycle, so they had already charged me for a full month and held onto the remainder until the next month.
Ugh.
I fully expect that, just like the rest of the account management parts of Xfinity’s site, the page that serves the “cancel” button will be horribly slow to load, frequently broken, and borderline unusable, while the upselling pages remain lightning fast and reliable.
I went through the same shit a few years ago trying to cancel Sirius XM. When I spoke to a rep, I told her right off the bat I sold the car. I need to cancel the service. She then proceeds to keep hard selling me to keep the service by offering discounts and stuff. I finally asked her why is it so difficult to understand that I do not want to pay for service for someone elses car?
Recently had to cancel Xfinity. Had to wait for a text chat so I could schedule a cancellation appointment. They didn’t call at the requested time. I called instead to make an appointment for them to call me back.
30 minutes of waiting and questions about what it would take to retain me as a customer or who could take over my account. I told them up front that Xfinity isn’t available at my new address but they had to ask all the questions anyway.
All of this nonsense meant I was 6 days into the billing cycle, so they had already charged me for a full month and held onto the remainder until the next month.
Ugh.
I fully expect that, just like the rest of the account management parts of Xfinity’s site, the page that serves the “cancel” button will be horribly slow to load, frequently broken, and borderline unusable, while the upselling pages remain lightning fast and reliable.
I went through the same shit a few years ago trying to cancel Sirius XM. When I spoke to a rep, I told her right off the bat I sold the car. I need to cancel the service. She then proceeds to keep hard selling me to keep the service by offering discounts and stuff. I finally asked her why is it so difficult to understand that I do not want to pay for service for someone elses car?
That’s wild.
When I canceled with them (about 4 years ago) I said I moved and they dont service the area, and that was the end of it.
Though I should have suspected Comcast would find a way to get worse.