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Joined 1 year ago
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Cake day: July 14th, 2023

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  • Recently had to cancel Xfinity. Had to wait for a text chat so I could schedule a cancellation appointment. They didn’t call at the requested time. I called instead to make an appointment for them to call me back.

    30 minutes of waiting and questions about what it would take to retain me as a customer or who could take over my account. I told them up front that Xfinity isn’t available at my new address but they had to ask all the questions anyway.

    All of this nonsense meant I was 6 days into the billing cycle, so they had already charged me for a full month and held onto the remainder until the next month.

    Ugh.

    I fully expect that, just like the rest of the account management parts of Xfinity’s site, the page that serves the “cancel” button will be horribly slow to load, frequently broken, and borderline unusable, while the upselling pages remain lightning fast and reliable.













  • kibiz0r@midwest.socialtoAsklemmy@lemmy.mlCrowdstrike Cockup
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    3 months ago

    But how does this happen?

    It’s destined to happen, according to Normal Accident Theory.

    Aren’t there programming teams and check their code or pass it to a quality assurance staff to see if it bricked their own machines?

    Yes, there are probably a gigantic number of tests, reviews, validation processes, checkpoints, sign-offs, approvals, and release processes. The dizzying number of technical components and byzantine web of organizational processes was probably a major factor in how this came to pass.

    Their solution will surely be to add more stage-gates, roles, teams, and processes.

    As Tim Harford puts it at the end of this episode about “normal accidents”… “I’m not sure Galileo would agree.”


  • First show was probably Voltron. First film was probably Vampire Hunter D.

    Toonami became a big part of my life, and there was a small theater downtown that did showings of Miyazaki and such. I remember seeing Metropolis there, too.

    I owe a lot to those scrappy little enterprises, taking a gamble that there would be an audience for this stuff.




  • Added some links to my original comment.

    It’s not instead of central currency, but in addition to it.

    The advantage is that businesses can transact with less conventional liquidity so they don’t have to rely on bank loans. This allows them to charge less to customers who use the local currency.

    In the long term, this makes money [in general – both kinds] move slightly faster within the local market, which makes the money [both kinds] more valuable [within the community]. And since the money [again, both kinds] is staying in the local market, the community’s wealth is less likely to be drained by external speculators.